At Nicx & Co., we value every customer interaction, whether it is a question, a suggestion, feedback, or a concern. This Contact Us page outlines the official channels through which you may reach our team, the types of enquiries we handle, and our expected response timeframes.
By contacting us, you acknowledge and agree that communications may be recorded, logged, and stored in accordance with our Privacy Policy.
Purpose of Contact
- Product enquiries: Questions regarding our fragrances, product specifications, or usage instructions.
- Order assistance: Support with placing, tracking, or modifying an order.
- Business collaborations: Wholesale, distribution, and partnership opportunities.
- General feedback: Suggestions for improving our products or services.
- Press and media: Interview requests, media features, or brand collaborations.
Official Communication Channels
Email
info@nicxandco.com
We aim to respond to all email enquiries within 1–2 business days. During periods of high demand, response times may be longer; however, we make every effort to address all queries as promptly as possible.
Social Media
You may also reach us via our official Instagram page,
@nicxandco. While we monitor direct messages, urgent or order-related
enquiries should be sent via email to ensure faster assistance.
Hours of Operation
- Monday to Friday: 09:00 – 17:00 (SAST)
- Saturday: Closed
- Sunday: 14:00 – 16:00 (SAST)
Security of Communications
While Nicx & Co. implements reasonable safeguards to protect information shared through our official communication channels, customers are advised not to transmit sensitive personal data via email or direct messages.
Acknowledgement
By contacting Nicx & Co., you agree that all communications may be reviewed, logged, and stored as required for operational, legal, and compliance purposes.